MedCofMedcof
Toggle theme
Medcof App
Official support

Medcof app support

This is the official support page for users of the Medcof app on iPhone and iPad.

Use this page to request help with account access, report technical issues, ask questions about platform use, request help with physical materials, follow up on questions about mock exams, QBank, classes, schedule and flashcards and send feedback and improvement suggestions.

Open a support ticket
iOS/iPadOS App Course PackagesLogistics and Physical MaterialsPlatform and AccountMock Exams, QBank and QuestionsClasses, Schedule and Academic ResourcesFlashcards and ReviewsAdministrative SupportHow to request support
01 — Sobre o app

About the Medcof app

Medcof is an educational app for medical students and medical residency candidates.

The app provides access to study resources, classes, questions, mock exams, reviews, academic materials and educational tracking features.

Course packages via App StoreDigital course packages are offered exclusively through Apple In-App Purchase.
Apple ID paymentPayments are processed through your Apple ID, with confirmation shown by Apple.
No external paymentNo external checkout, external payment link, or purchases outside the iOS app.

The Medcof app for iOS/iPadOS may offer digital course packages for access to educational resources within the app. Any digital course package available in the iPhone and iPad app is purchased exclusively through Apple In-App Purchase on the App Store. The app does not direct users to external checkout, external payment or to purchase digital content outside the app.

02 — Informações da App Store

Information for App Store users

This support page is intended for users of the Medcof app on iPhone and iPad. The Medcof iOS/iPadOS app may offer digital course packages through Apple In-App Purchase. Any digital course package available in the iOS/iPadOS app is processed exclusively through Apple's App Store payment system.

Users can contact our team about technical issues, account access, app functionality, App Store course packages, physical materials, mock exams, QBank, classes, schedule, flashcards, reviews, feedback and any requests related to the use of the application.

The Medcof app for iOS and iPadOS may offer digital course packages through Apple In-App Purchase. Any digital course package available in the iPhone and iPad app is processed exclusively through the App Store payment system. The app does not direct users to external checkout, external payment or to purchase digital content outside the iOS app.

Course packages via In-App Purchase
03 — Como solicitar suporte

How to request support

To speed up the response, send your request through any of the channels below with the information that helps the team to respond faster.

Support email

Send your message to the official support email.

Support phone

Call us during the support hours listed on this page.

Form on this page

Use the form available below to open a support ticket.

In-app support channel

Reach the support channel inside the app while logged in.

Information that helps us respond faster

  • Full name
  • Email registered on the platform
  • Device model (iPhone or iPad)
  • iOS or iPadOS version
  • Description of the issue or question
  • Screenshot or video of the error, when possible
  • Approximate date and time when the issue happened
04 — Contato oficial

Official support contact

These are the official contact details of the company responsible for the Medcof app.

Legal name
Medcof Educação S.A.
Trade name
Medcof
Brazilian Tax ID (CNPJ)
34.185.732/0001-15
Registered address
Rua Teodoro Sampaio, 1020 - Pinheiros, São Paulo - SP, 05406-050, Brasil
Teaching location
Rua da Harmonia, 1323 - São Paulo - SP, 05435-001, Brasil
Support email
juan.amaral@medcof.com.br
Support phone
+55 (62) 99291-1658
Support hoursMonday to Friday from 9 AM to 6 PM (Brasília time)
05 — Perguntas frequentes

Frequently asked questions

Find answers to the most common questions about logistics, platform, mock exams, classes, flashcards and administrative support.

iOS/iPadOS App Course Packages

Questions about course packages offered in the Medcof app for iPhone and iPad. Any digital course package available in the iOS/iPadOS app is purchased exclusively through Apple In-App Purchase on the App Store.

Logistics and Physical Materials

Most frequent questions about shipping, tracking and personalization of the physical course materials. Materials are sent in batches according to Medcof's logistics schedule.

Platform and Account

Frequent questions about access, account, password and navigation on the platform and in the app.

Mock Exams, QBank and Questions

Questions about mock exams, QBank, custom tests and ranking.

Classes, Schedule and Academic Resources

Questions about using the classes, schedule and academic resources available in the app.

Flashcards and Reviews

Questions about using flashcards, decks and the platform's review system.

Administrative Support

Administrative questions about access and account information should be handled directly with the official support team using the email registered in your account.

06 — Formulário de suporte

Support form

Fill in the fields below. When you submit, your ticket goes straight to Medcof support and you'll receive a confirmation in your inbox.

Your identification
About the device
Your request
07 — Privacidade

Privacy and personal data

The data you submit through support is used only to provide assistance, analyze the issue and reply to you.

You can request information about your data through our support channel.

Medcof Privacy Policy
08 — Feedback

Feedback and improvement suggestions

We want to hear from you. Send feedback about app behavior, usability, stability, accessibility and improvement suggestions.

Every suggestion is reviewed by the team responsible for the product.

09 — Tempo de resposta

Response time

Support is available from Monday to Friday from 9 AM to 6 PM, Brasília time. Outside of support hours, your request will be answered as soon as support resumes operation.